What are the procedures to apply for New PTCL connection

You can find easy ways to apply for a new PTCL connection online from here. Moreover, you can also check the required charges for its services. To check that scroll down this page. Incase of any help you may file PTCL Complaint here.

Information about the procedures for NEW PTCL Connection:

How to apply for the application form.

new ptcl connection

To apply for a new connection with PTCL (Pakistan Telecommunication Company Limited), follow these procedures:

  1. Visit the PTCL website: Go to the official PTCL website to find information about new connections and application procedures.
  2. Choose the type of connection: Determine the type of connection you need, whether it’s landline, broadband internet, or both.
  3. Check availability: Verify if PTCL services are available in your area by entering your location details on the PTCL website or by contacting PTCL customer service.
  4. Contact PTCL customer service: Call PTCL customer service or visit the nearest PTCL office to inquire about new connection procedures, requirements, and fees.
  5. Submit application form: Fill out the new connection application form provided by PTCL. This form may be available online or at PTCL customer service centers.
  6. Provide necessary documents: Prepare and submit the required documents along with your application form. These documents may include your CNIC (Computerized National Identity Card) or passport, proof of address, and any


Procedure to submit the application:

After attesting the required documents with the application, please visit the nearest office of PTCL. There submit it. You will get the receipt.

Processing time of application: 

Your application on the new connection will process within 2,3 working days. Hence, after this time you will able to get a new connection.

PTCL online support centers: 

For resolving new connection issues, corporate products, general inquiries, or sales:

The helpline of PTCL:   Dial 042 111 20 20 20.

Contact number:    Call on 1218

Email address:     email at [email protected]

Apply for connection by visiting the PTCL office:

The addresses of the PTCL corporate customers centers given for these major cities. Helplines numbers are also given.

  1. Islamabad
  2. Lahore
  3. Karachi
  4. Faisalabad
  5. Multan
  6. Sialkot
  7. Gujranwala
  8. Peshawar

Click the below button to get the addresses of the PTCL offices.


Procedure using the PTCL website:

You can order a PTCL Landline connection by visiting the website at www.ptcl.com.pk. Customers, who applied for a new connection required to first pay the installation charges. Once payment received, the order installation process starts.

New PTCL connection charges: New connection: Rs. 5000/- Copper to GPON: Rs. 3500/-

Installation charges of a new internet connection (over existing Telephone): Rs.2,499/- inclusive of Tax.

Installation charges of a new Double Play (Telephone+Internet) or Triple Play (Telephone + Internet + Smart TV): Rs.5,000/- inclusive of Tax.

GPON Installation Charges

  • New Fiber to the Home (GPON) connection installation charges are upfront Rs.15,000/-
  • GPON is available in selected areas. Call helpline for details.
  • The above packages are also available in some other few selected revamped exchanges as well as for DSL/VDSL.
  • Conversion charges for Existing Copper connection to GPON upfront are Rs.7,500/-


To inquire about the Telephone and internet setup charges, refer to this:


For further details about the charges of PTCL, refer to this:


Getting a new connection by writing a letter to the PTCL office

Visit the PTCL office and submit a letter as a request for a new connection. You can also send a letter to PTCL online by visiting the page that will open by pressing the below button.


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Sample Letter for PTCL Connection


The Manager/Higher Authority,

PTCL Connection Department

Your organization name

Your address

Subject: Application for PTCL Connection

Respected Sir,

I am not comfortable with the extreme usage of smartphones at my home. PTCL phone will serve me perfectly. My family will also get enjoy this. Due to this, I need a PTCL phone.

For the processing of this application, I have attached all required documents with this application. Thank you.


Your name

Your contact no




In conclusion, applying for a new PTCL connection involves a straightforward process that begins with gathering required documents, filling out the application form accurately, and submitting it to the nearest PTCL office or online portal. By following these procedures diligently, applicants can ensure a smooth and efficient application process, leading to timely access to PTCL’s telecommunications services. This streamlined approach underscores PTCL’s commitment to providing reliable connectivity and excellent customer service to its users.

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