You might think that complaint registration is a much more time-consuming process. But we have provided you ease by giving information on easy online methods related to ptcl complaint registration.
Online methods to register a complaint of PTCL
1- Registration of complaint by online submitting a form:
- First, select the type of PTCL product for which you facing the issue.
- Insert Service ID.
- Select the complaint type.
- Insert your email.
- City code is optional information.
How to check complaint status online
You can check your complaint status. For that, you just need to insert the following information:
1. Your PTCL Product ( the one for which you are facing an issue).
2. Your complaint No (you get the complaint number when you register the complaint online).
2- Registering complaints by using PTCL live chat service
PTCL “live chat” facility is available to provide you with the complaint registration in urgent cases. Yet, this service is time-restricted.
Available timings for complaints:
You can register any complaint via live chat from 9 am to 9 pm (PST).
Compliant Days:
Monday – Saturday
Procedure for using live chat facility:
- By Clicking the button below a page will open.
- On the lower right corner of this page, there is an option for starting a live chat.
- Press the “+”.
- Now you can register your complaint.
3- Utilizing PTCL helpline number for complaint registration:
In the case of unavailability of the internet, you can directly dial the helpline number provided by PTCL and easily register your issues.
PTCL helpline number: 1218
4- Email service by PTCL to register complaints:
Emailing is a professional way of registering complaints. You can email the representatives of PTCL and can register to complain to them.
Before sending a mail, make sure:
- Don’t use abusive language
- Your email must be formal.
Following are the email addresses provided:
5- How to register a complaint by sending a message:
SMS service provides convenience to the customers of PTCL. The procedure is very simple. You need to send the following information:
- Write a summary of your complaint.
- Include your landline number along with the area code.
- At the end mention your product code (for broadband use BB and for Landline use LL).
- Finally, send your message to 05 1218 1218
Example:
Your complaint 042563278971 BB
Note:
You can also type “HELP” and send it to 05 1218 1218
Conclusion:
Above we have provided you several ways to register PTCL Complaints. These ways are via SMS, Call, Email, Live Chat, or submitting a form online along with required information. If you still have any difficulty registering a complaint or have any queries, then feel free to contact us.
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