You can now not only register your SEPCO Complaint Online in 2024 but can also check the status and history of the complaint too.
How to register SEPCO Complaints Online
It is possible to file your complaints directly to the Prime Minister of Pakistan. You can do it using the Pakistan Citizen Portal App. But first, you need to download this app. The App can be downloaded from the Google play store using this link.
If you want to register your complaints to the SEPCO Authorities, you can click on this button.
This Button will direct you to an Application Form. You need to fill this form and enter all the necessary information. Then, you need to affirm an Affidavit and enter the security code. After you have filed the entire form, click on “Send.” Once you click on Send, your complaint will be registered.
There is another way that you can use to register your complaints. For that, you need to first click on this link
This link will direct you to an Application Form. You have to fill out this form, in a similar way, with all the necessary details, and then click on “Register Complaint” to register your complaint.
How to track SEPCO Complaints Online
You can track your SEPCO Complaints online by clicking on this button and then entering your Complaint Number to track it.
Or you can track your SEPCO Complaints online by instead clicking on this button and entering your Reference Number.
The Sukkur Electric Power Company (SEPCO) was formed when the Hyderabad Electric Supply Company (HESCO) was divided into two parts.
This means that some of the previously under the jurisdiction of HESCO now come under the jurisdiction of SEPCO. SEPCO is responsible for supplying Electric Power to Sukkur, Kamber, Khairpur, Kashmore, Jacobabad, and some portion of Rahim Yar Khan District, Naushehro Feroze portion of Shaheed Benazirabad District, Ghotki, Shikarpur, Larkana, Dadu, and some portion of Jamshoro District.
SEPCO has made the process of filing complaints extremely easy for the people of these areas. The Entire Process has been digitalized so that the SEPCO customers now no longer have to travel to a customer service center or the head office to register their complaints, check the status of complaints they have already filed, or check their complaints history. Also, apply for Sepco new connection.
They can do it online using either a 14-digit Reference Number or a Complaint Number. Not only that, but they can also file their complaints directly to the Prime Minister using the Pakistan Citizen Portal App.
Step-by-Step Guide to Register a SEPCO Complaint Online in 2024
Step 1: Visit the Official SEPCO Website
- Access the official SEPCO website. Look for the customer services or complaints section.
Step 2: Locate the Complaint Registration Section
- Navigate to the complaint registration or online services page. There might be a direct link titled “Register Complaint” or similar.
Step 3: Create an Account or Login
- If you are a new user, you may need to create an account. This typically involves providing your customer number, email, and other personal details. If you already have an account, simply log in.
Step 4: Enter Complaint Details
- Once logged in, enter the specific details of your complaint. This may include information about your electricity issue, billing discrepancies, or service interruptions.
Step 5: Submit Your Complaint
- Review the information you’ve entered, and submit your complaint. Ensure you get a confirmation or a complaint number for future reference.
Step 6: Follow-Up
- Keep track of your complaint using the complaint number provided. SEPCO may offer tracking functionality on their website.
Step 7: Customer Service Contact
- If needed, you can also contact SEPCO’s customer service via phone or email for further assistance or to escalate your issue if it is not resolved in a timely manner.
Additional Tips
- Documentation: Keep all relevant bills, reference numbers, and correspondences handy for reference.
- Clarification: Clearly describe the issue in your complaint to avoid delays in resolution.
- Check Updates: Regularly check the website for updates on complaint status or any notifications.
By following these steps, you can efficiently register a complaint with SEPCO online in 2024.