We will guide you on how to register your IESCO complaints online and how to track and check your IESCO complaint history.
IESCO now has made everything digital and easily accessible. You no longer need to get up and head to the Main office to register your complaints. IESCO (Islamabad Electric Supply Company) provides a complaint system and customer service channels to address customer concerns efficiently.
On the contrary, you can now register and file your complaints from the vicinity of your home using the Online IESCO Complaint System. IESCO takes your complaints very seriously. They have established proper customer care centers to assist you.
IESCO Complaint
You can now easily register your complaints online, track them, and check your complaint history by following these simple steps below:
Instructions for using the Online IESCO Complaint System
Filing IESCO Complaints Online:
You need to follow the steps given below to file an online complaint.
- Click on the button below.
- From the list, select the nature of the complaint.
- Use your most recent bill to locate your reference number. If you don’t have your latest reference number, click here to get the latest reference number.
CLICK HERE TO GET THE LATEST REFERENCE NUMBER
- Write the first 2 digits of your reference number.
- Select the next 4 digits from the list
- Now write the last 8 digits of your reference number.
- Enter your name in the appropriate box
- Enter the description of the complaint in the appropriate box
- Enter the Meter Number that is printed on your bill
- Enter your Email Address and your Phone Number (Optional)
- Click on the Submit Button
After you click the submit button, you will be provided with a Ticket Number in addition to your complaint’s expected Redressal Date. Save your ticket number so that you will be able to use it for future references.
Checking the Status of your Online IESCO Complaint:
A ticket number is used for tracking your complaint application. If you need to track your complaint, then you need to follow the steps given below to check the status of your complaint:
- Click on the button given below.
- Enter the Ticket Number that was provided to you when you submitted your complaint
- Press the Submit Button
CLICK HERE TO CHECK THE STATUS OF YOUR COMPLAINT
Checking your Online IESCO Complaint History
You need to follow the steps given below to check your Complaint History:
- Click on the button given below
- Use your most recent bill to locate your reference number. If you don’t have your latest reference number, click here to get the latest reference number.
CLICK HERE TO GET THE LATEST REFERENCE NUMBER
- Enter your reference number
- Press the Submit Button
You will be provided with a summary of all the complaints that you lodged. If you want to check the status of a complaint from the list, then you need to click on the Ticket #
CLICK HERE TO CHECK YOUR COMPLAINT HISTORY
IESCO Customer Service Centers:
There are a total of 11 IESCO Customer Service Centers that are ready to serve their customers anytime. The Head Quarter of the Customer Service Center is located at Street 40, G-7/4, Islamabad. On the official website, it has listed clearly the address of all of its Customer Services Center in addition to their Office Contact, Official Mobile Numbers, as well as Fax numbers. You can access the list using this link:
Customer Service Centers’ Facilities
IESCO Customer Service Centers provide several various facilities, for example:
• 3 Installments’ Facility (up to Rs. 25000/-)
• Unposted Cash
• IESCO New Connection Forms’ Issuance
• Due Date Extension
• LP Surcharge Waive Off
• Power Failure/ Load Shedding related Information
• IESCO Duplicate Bill’s Issuance
• Electrical Bill Correction
• Power Supply Restoration
• Reconnection Issuance
• Setting aside the Disputed Amount of Bill
Customer Service Centers’ Features
IESCO Customer Service Centers’ have multiple features, such as:
• Duplicate Bills
• Application Forms in addition to Agreement Forms
• Arrears’ Correction
• Reconnection provided that pending dues are cleared
• Bills’ Correction
• Power Breakdown Complaints
• Any other required Assistance or Query
IESCO Complaint Monitoring Cell
IESCO also has an entire list of dedicated members to the monitoring of the Customer’s complaint. The Designations, Names, and Telephone numbers of the members are all listed on their official website. The webpage also provides a list of Customer service centers and their telephone numbers.
Conclusion
In conclusion, IESCO’s robust complaint system and dedicated customer service reflect its commitment to addressing consumer concerns promptly and efficiently. By leveraging multiple channels such as phone, email, and online platforms, customers can easily report issues, track their complaints, and receive timely resolutions. This customer-centric approach not only enhances the overall experience for consumers but also reinforces IESCO’s reputation as a reliable electricity provider dedicated to ensuring customer satisfaction and operational excellence.
Check Other Companies for Complaints